🟢
System Online
AI Receptionist is active
Last Activity
Just now
0
Minutes Used / 1,000
0
Total Calls
2
Appointments

Your Plan

⭐ Starter (£99/mo)
Upgrade Plan
Doctors
1 doctor
Call Limit
200 min/month

Quick Info

Clinic
M clinic
Phone
442080595448
Calendar
✅ Connected
SMS
✅ Enabled

Settings

Clinic Info

Doctors

Enter appointment types this doctor offers, separated by commas

Google Calendar

Status
✅ Connected

SMS Notifications

Send SMS Confirmations
Automatic SMS after appointments (£0.12/SMS)
📱 SMS Pricing: £0.12 per message
Sent from your Vonage number
Automatic confirmations for: Book, Modify, Cancel

Data Retention

Older recordings are automatically deleted
⚠️ GDPR Compliance: Keep only what you need. 30 days is recommended for NHS practices.
0
Minutes Used
0
Calls Handled
0
SMS Sent

💰 Cost Analysis

Estimated System Cost
£0.00
This month
Your Plan
£99
Starter (£99/mo)
Plan Utilization
0%
Of 1,000 minutes

ℹ️ Cost Breakdown

Voice calls (0 min × £0.018) £0.00
SMS sent (0 × £0.12) £0.00
Total Estimated Cost £0.00

Appointment History

PatientPhoneTypeDate & TimeStatusSMSCreated
Albert White447818042449Appointment2026-02-16 17:00cancelled✅ Sent2/15/2026
Albert White447818042449Appointment2026-02-16 18:00pending✅ Sent2/15/2026

Billing

Current plan: Starter (£99/mo)

Next payment: 19/05/2026

DateDescriptionAmountStatus
No payment history yet

💬 Help & Support

Need help? Send us a message and we'll get back to you within 24 hours.

✅ Message sent! We'll get back to you within 24 hours.
Failed to send. Please try WhatsApp instead.

Other Ways to Reach Us

💬
⏰
Response time: Within 24 hours (usually much faster)

IVR Settings

Configure your automated phone menu. When patients call, they will hear your welcome message and can choose to book an appointment or speak to the clinic directly.

IVR Status

Enable IVR Menu
When enabled, callers will hear the menu before connecting to AI

Welcome Message

This message will be read to callers when they first connect.

Transfer Number

When patient presses 2, call will be transferred to this number.

Menu Options

Configure what happens when a caller presses each key. Leave blank to disable that key.

Key
Label
Action
1
2
3
4
5
6
7
8
9
0

Out of Hours

Enable Out of Hours Message
Play different message outside clinic hours

❓ Frequently Asked Questions

📞 How does M Clinic work?
M Clinic provides your clinic with a dedicated UK phone number. When patients call, our AI receptionist answers in a natural, human-like voice. It can book, reschedule, and cancel appointments — all synced to your Google Calendar with optional SMS confirmations. The system works 24/7, 365 days a year.
💰 How does the free trial work?
All plans come with a 7-day free trial. You enter your card details when signing up, but you won't be charged until the trial ends. If you cancel before the 7 days are up, you won't be charged at all. After the trial, your chosen plan starts automatically.
🔄 Can I change my plan?
Yes! Contact us via the Help tab or WhatsApp to upgrade or downgrade your plan. Changes take effect from your next billing cycle. Upgrading gives you immediate access to higher-tier features.
📅 How does Google Calendar sync work?
Go to Settings and click "Connect" under Google Calendar. Once connected, every appointment booked, modified, or cancelled by the AI will automatically appear in your Google Calendar in real time. You can disconnect at any time.
📱 How much does SMS cost?
SMS confirmations cost £0.12 per message and are optional. You can enable or disable them in Settings. When enabled, patients receive automatic text confirmations for bookings, reschedules, and cancellations.
🔒 Is my patient data safe?
Yes. All appointment data is stored securely in your own Google Cloud environment via Firebase. M Clinic does not store patient data on its own servers. Voice conversations are processed by OpenAI's API with enterprise-grade security. We comply with UK data protection standards.
🚫 What happens if I cancel?
You can cancel anytime. Your service will continue until the end of your current billing period. After cancellation, the AI receptionist will stop answering calls and your phone number will be released. Your appointment history remains accessible for 30 days.
🌙 Does it work outside office hours?
Yes! The AI receptionist works 24 hours a day, 7 days a week, 365 days a year. Patients can book, reschedule, or cancel appointments at any time — even at 3 AM. This is one of the biggest advantages over a human receptionist.
📋 What are the differences between plans?
Starter (£99/mo): 200 minutes, 1 doctor, 1 concurrent call.
Base (£349/mo): Unlimited calls, 5 doctors, priority support.
Pro (£849/mo): Unlimited calls, up to 15 doctors, 2 concurrent calls, dedicated support.

All plans include a dedicated UK number, Google Calendar sync, SMS confirmations, and 24/7 AI receptionist.

Audit Log

Recent system activity and call logs

DateEventDetailsDuration
No audit logs yet. Logs will appear after calls are handled.